Unfortunately in today's society fraud and scams happen by phone, e-mail and text messaging. A common example is that the scammer claims to be calling you from a bank or an authority. The scammer often ask that you identify yourself with your BankID or other electronic ID. If you suspect that you are being scammed, or if something simply is too good to be true, you should end conversation immediately with the other party.

When you call Avida, you will identify yourself with BankID. However, we will never ask for your personal or bank information via phone, e-mail, or text message(SMS). If you cannot use BankID we will instead ask a series of security questions to verify your account. You should never use your BankID upon request by another unknown person. 

How to protect yourself: 

• Never use your BankID or other electronic ID upon request by a person contacting you unexpectedly.
• Do not share your security codes, personal or bank information to anyone. Card information and pin- or security codes are your own private property and the keys for access to your accounts and funds.
• If an unknown person contacts you unexpectedly and you feel unsure about the situation, end the phone call, or conversation immediately and instead ask to return the call on a number you can verify.
• Also inform your family, friends, or anyone you trust about the situation that could help you assess the risks. 
• Always verify and double check the information on your BankID or electronic ID application before signing with your code or BankID. Also double check which company or institution you are sharing your digital signature with. 

How to recognize fraud:

Fraud by phone call(vishing)

The scammer contacts you by phone. They claim to be calling from a bank, an authority, or a legal department. The scammer use different methods to trick and manipulate you in to sharing your personal and bank information. Quite commonly, the scammer claims that you are a victim of a criminal act or a scam and that it is really urgent and important that you log in to your bank to block your account or card.

Fraud by text message (smishing)

The scammer sends you a text message (SMS) with the purpose of obtaining your personal or bank information. The scammer often claims that you have a delivery/package to collect or that you have won a prize or similar to get you to click on a link in the text message and then share your personal- or bank details.

Fraud by e-mail (phishing)

The scammer  sends you an e-mail with the purpose of obtaining your personal or bank information. The scammer often claims that you have a delivery/package to collect or that you have won a prize or similar to get you to click on a link in the text message and to share your personal or bank information.

Investment fraud

The scammer contacts you, usually by phone or messages through social media apps with offers to invest in extremely lucrative investment opportunities. These opportunities often consist of crypto currency investments such as bitcoin or  other financial investmenst such as stocks or mutual funds. The scammer tries to convince you to take out a loan or transfer large sums of money to a company, usually overseas to invest in bitcoin. 

Romance fraud
The scammer contacts you, usually by e-mail or through social media apps and wants to start a romantic relationship. The scammer tries to build  trust and a relationship over time and after a while they start asking for money to pay for travel, hospital bills, private consumption etc. It's common that the scammer also tries to get you to lend money or transfer larger sums, usually to a foreign bank account. 

If you suspect that you have been the victim of a fraud or scam, or if you have questions regarding this you can contact our customer service at:

010-551 75 80. Banking days 9.00 AM-3.00 PM

23 33 50 50. Banking days 9.00 AM- 3.00 PM

075 755 0070. Banking days 10.00 AM - 4.00 PM